If you have a product that needs to be returned, please fill out the form below. Make sure to include the Order Number and Shipping Information. If the form is not filled out correctly, it may delay the return process. NOTE: any product being returned MUST be returned within the Manufacturer's allowable time frame.
Many items may be eligible for returns. To determine if your product is an eligible item, please visit the product's returns and warranty page, or you may find this information by reviewing your order. If you still require help, please contact us at 1-888-600-1044.
In order for your product to be returned, you will need to fill out the RETURNS FORM below and the item MUST be an eligible return item. All return products require an RMA number. This RMA number will be issued for eligible products within 24 hours of eastside bay receiving the returns form. We will then email you the RMA number, along with mailing instructions.
In order for your product to be refunded (if eligible) it must be undamaged, in its original packaging, along with all manuals. Any products that do no meet these requirements will not be accepted as a return.
Once we receive the product and determine it is undamaged and in its original package, we will either refund you the purchase price (excluding any manufacturer's restocking fee) or issue you a credit.